Many of our products, including canvas, sails, rudders, tillers, and some ports, are built on demand and ship direct from the manufacturer. If your order includes products from several manufacturers you will receive multiple shipments.
Our standard shipping method is UPS or FedEx ground, although smaller products ship USPS when it is the less expensive option. Some products are too large for UPS or USPS and trucking is required.
To request overnight or expedited delivery please call us toll free at 877-932-7245. Please note that we do not guarantee expedited shipping will arrive by your required date/time. The cost of expedited shipping is incurred at your risk.
Shipping costs displayed with your order are only an estimate. Actual costs may be lower if we can use USPS Flat Rate Priority Mail, or higher if the shipment size is subject to surcharges by FedEx or UPS. If actual costs are lower we will reduce your shipping charges. If actual costs are higher we will ask your permission prior to shipment.
Each product we sell displays an estimated shipping date under the product description. It is also included in your confirming email.
International shipping: Applicable duty, taxes, and brokerage fees are not estimated. Knowledge and payment of these fees is the responsibility of the buyer.
Shipping hazardous materials
: Flammable, corrosive, or dangerous materials may require special shipping methods or incur a surcharge. We will contact you regarding additional charges.
Guarantee and Returns
All items, except those from our Clearance section, are covered by our SailboatOwners.com Satisfaction Guarantee. If you are not satisfied with your purchase, contact us for a return authorization within 30 days for replacement, re-work, or refund (less shipping and any applicable taxes). Replacement, re-work, or refund is determined at our discretion, based on your needs and the problem you report. This guarantee is extended to 90 days if your purchase is made between October 1st and February 1st.
All sails, canvas, rudders, cushions, tillers, electronics, or any product manufactured for your order is subject to a 30% stocking fee. (Warranty issues excluded, of course.) Rigging cut to your specifications, custom embroidered clothing, and engraved drinkware may not be returned unless defective.
A return authorization is required prior to any return. To get an authorization, contact us at http://shop.sailboatowners.com/rma or call toll free at 877-932-7245 Mon-Fri, 9am to 3:30pm Pacific time. Please be prepared to provide your name, order number, item description, and the reason for your return. Returned items must be complete, clean, contained in their original packaging, and of a condition suitable for resale.
Items which do not meet that criteria are subject to additional stocking fees.
Our Satisfaction Guarantee is over and above any warranty provided by the manufacturer. Please see the product description for information on the manufacturer's warranty, or contact customer service.
If your order is damaged in shipment:
Please call the driver's attention to any obvious damage, then contact us immediately. Do not remove the item from its packaging. Or, if the damage is not noted until the package is opened, please retain the shipping materials. Photographs or inspection of the package may be required by the shipper. Please do not attempt to repair or use the product untill the claim is resolved.
We want you to be happy with your purchase and we pledge to do our best to help you get what you want.