Many of our products, including canvas, sails, rudders, tillers, and some ports, are built on demand and ship direct from the manufacturer. If your order includes products from several manufacturers you will receive multiple shipments.
Our standard shipping method is UPS or FedEx ground, although smaller products ship USPS when it is the less expensive option. Some products are too large for UPS or USPS and trucking is required.
To request overnight or expedited delivery please contact us
or include a comment with your order. Please note that we do not guarantee expedited shipping will arrive by your required date/time. The cost of expedited shipping is incurred at your risk.
Shipping costs displayed with your order are only an estimate. Actual costs may be lower if we can use USPS Flat Rate Priority Mail, or higher if the shipment size is subject to surcharges by FedEx or UPS. If actual costs are lower we will reduce your shipping charges. If actual costs are higher we will ask your permission prior to shipment.
Each product we sell displays an estimated shipping date under the product description. It is also included in your confirming email.
International shipping: Applicable duty, taxes, and brokerage fees are not estimated. Knowledge and payment of these fees is the responsibility of the buyer.
Shipping hazardous materials
: Flammable, corrosive, or dangerous materials may require special shipping methods or incur a surcharge. We will contact you regarding additional charges.
Guarantee and Returns
All items, except those from our Clearance section, are covered by our SailboatOwners.com Satisfaction Guarantee. If you are not satisfied with your purchase, contact us for a return authorization within 30 days for replacement, re-work, or refund (less shipping and any applicable taxes). Replacement, re-work, or refund is determined at our discretion, based on your needs and the problem you report. This guarantee is extended to 90 days if your purchase is made between October 1st and February 1st.
All sails, canvas, rudders, cushions, tillers, electronics, or any product manufactured for your order is subject to a 30% stocking fee. (Warranty issues excluded, of course.) Rigging cut to your specifications, custom embroidered clothing, and engraved drinkware may not be returned unless defective.
A return authorization is required prior to any return. To get an authorization, complete this return request form
or contact customer service
. Returned items must be complete, clean, contained in their original packaging, and of a condition suitable for resale.
Items which do not meet that criteria are subject to additional stocking fees.
Our Satisfaction Guarantee is over and above any warranty provided by the manufacturer. Please see the product description for information on the manufacturer's warranty, or contact customer service.
If your order is damaged in shipment:
Please call the driver's attention to any obvious damage, then contact us immediately. Do not remove the item from its packaging. Or, if the damage is not noted until the package is opened, please retain the shipping materials. Photographs or inspection of the package may be required by the shipper. Please do not attempt to repair or use the product untill the claim is resolved.
We want you to be happy with your purchase and we pledge to do our best to help you get what you want.
We accept VISA, MasterCard, American Express, Discover, and PayPal. On orders paid by credit card, we authorize the charge when you place your order but we do not collect funds from the authorization unitl (a) a product we inventory is pulled from the shelf for shipment, or (b) we begin production of made-on-demand or custom products. PayPal orders are funded immediately upon payment.
Orders with (a) different shipping and billing addresses and (b) an email address from a free service (i.e., hotmail, yahoo, AOL, gmail, etc.) may be asked to send additional identification.
Our liability is limited, in any and all circumstances, to the price of the product purchased. We are not respinsible for travel delays, haulouts, yard days, labor costs, or any other claims or expenses.
Order cancellations: There is a 5% fee once we have received funds from your bank, and up to 30% fee if fabrication has begun on sails, canvas, rudders, tillers, any other any item manufactured for your order.
We want you to be happy with your purchase and we pledge to do our best to help you get what you want.
SailboatOwners.com is part of Sailboat Owners, Inc., founded in 1996 and owned by Al Fooks, a former employee of Hunter Marine.
Our mission is to provide resources, information exchange, and easy-to-buy parts and accessories for sailboat owners.
Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Where the legal basis of consent is to be used, this will be gathered freely, and we will use clear, plain language that is easy to understand, and you will be able to remove your consent at any point.
What information do we collect about you?
We collect/process information so that we can provide the best possible experience when you use our sites. This section of the policy will describe the purpose for processing your personal data, the legal basis to do so and how long we will keep your data.
Our product / service
If you choose to use our sites and/or services, you must provide us with some personal data so we can provide our services to you, which will include all or part of the following: your name, email address, phone number, billing/shipping address, boat brand/make, IP address, and home port. Other non-mandatory personal data may also be gathered.
We will process data using two legal rationales: if you are not a customer we will ask for your consent. If you are a customer we will use legitimate interest as the legal basis to process the data.
We would like to send you information about products and services of ours which may be of interest to you. You have a right at any time to stop us from contacting you for marketing purposes. The personal data will include name, email address, geographic region, and boat make/model.
If you are not a customer we will always ask for your consent. If you are a customer we will use contractual obligation as the legal basis to process the data. All of the above rationales for marketing information can be removed by informing us of your wish to remove consent.
We will retain active cookie data for a period of up to 1 year.
Updating these terms
We may change our service and policies, and we may need to make changes to these Terms so they accurately reflect our service and policies. Unless otherwise required by law, we will notify you at least 30 days before we make changes to these Terms and give you an opportunity to review them before they go into effect. Then, if you continue to use our sites, you will be bound by the updated Terms. If you do not want to agree to these or any updated Terms, you can request an account deletion.
We want to make sure that your personal information is accurate and up to date and you have the right to request a copy and update the personal data that we hold about you. You may ask us to correct or remove information you think is inaccurate. If you would like to invoke this right, please contact us at https://shop.sailboatowners.com/cs/
Object or withdraw consent
You may wish to object to or restrict our ability to process your personal data, this can be requested at https://shop.sailboatowners.com/cs . Further context may need to be requested to ensure we can carry out the relevant tasks.
To whom we disclose information
Except as described in this policy, we will not intentionally disclose your personal data we collect or store on the service to third parties without your consent. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:
Any information that you voluntarily choose to include in a public area of the site, such as a public profile page, forums, classified ad, or any other section of user-contributed content. Such information will be available to any visitor or user who has access to that content.
We work with third party service providers who provide email hosting, core corporate applications, web hosting, maintenance, and other services for us. These third parties may have access to, or process personal data as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information.
Service providers include:
Active Campaign, Inc., 1 N Dearborn, 5th Floor, Chicago, IL 60601 USA, for the purpose of marketing email, customer communication, and interest tracking as it pertains to the use of our web sites.
Google, 1600 Amphitheatre Parkway, Mountain View, CA, 94043 USA, for the purpose of compiling statistics and demographics on the use and users of our web sites.
AlchemyCS, 1050 Larrabee Ave #104, Bellingham, WA 98225 USA, for the purpose of hosting web sites and storing data.
Braintree, a PayPal Service, 123 Townsend Street, 6th Floor, San Francisco, CA 94107 USA, for the purpose of processing credit card transactions. Please note that no credit card data is stored on our servers.
Law enforcement, legal process, and compliance
We may disclose personal data or other information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a valid court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.
Our data security
We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way.
The following security procedures, and technical and organisational measures to safeguard your personal information have been put in place:
Firewalls, intrusion detection and prevention, anti-virus and anti-malware and backup and disaster recovery is in place to prevent data loss or deletion.
24/7 security guard, closed circuit television and a door access control system to authorized personnel secures our data center.
Intrusion detection and prevention secures the network traffic to the servers and applications.
Anti-malware and anti-virus software is deployed to all of our servers and regularly scan and update with the latest anti-malware and virus signatures.
We regularly apply critical, security patches and firmware updates to operating systems and physical hardware to minimise the risk of vulnerabilities.
We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the internet.
We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Revised November 12, 2018